You Don’t Own Your Brand’s First Impression Anymore. AI Does.

AI Is Your New Homepage. Are You in Control of It?

The buyer journey has changed—again. But this time, it didn’t shift. It broke.

Today, discovery doesn't begin with a Google search. It starts with a question asked to ChatGPT. Or Gemini. Or Perplexity. And in those moments, the answers aren’t lists of links—they’re narratives. Synthesized, summarized, and—critically—selective.

And here's the truth: you on’t control that homepage anymore—unless Captiva has something to say about it.

We believe that this will soon be the only thing marketing teams will care about. AI-driven search won't just reshape how people find you, it will decide whether you’re found at all.

When Discovery Becomes Ambient, Brands Go Invisible

According to recent data from Gartner, over 30% of consumers under 35 now start their product discovery journey via AI chat tools. Salesforce puts Gen Z's preference for AI over search engines at 61%. The message is clear: AI isn’t a trend—it’s the new default.

So when a buyer asks:

"What are the top email marketing tools for e-commerce brands?"

And the answer comes back with a suggestion—and not for you—game over.

You weren’t outcompeted or outranked. You were simply omitted.

That’s not a visibility issue. That’s a narrative control issue.

You’ve Built a Website. Now Build a Signal.

Here’s the problem: traditional marketing teams are great at creating content for humans, but terrible at creating signals for machines.

LLMs don’t rely on page rank or backlinks alone. They look for structured knowledge—entities, clarity, reinforcement across trusted sources, and semantic precision.

If your brand isn’t:

• Properly marked up with schema
• Mentioned in high-authority data sources
• Written in language that machines can reliably parse
• Contextually aligned across your web presence

...then your content is being skipped, misunderstood, or worse.

At Captiva, we call this AI Drift—when your brand starts fading from relevance in model-generated answers. And once it happens, traditional SEO won’t save you.

AI Models Define You. Shouldn’t You Define Yourself?

Here’s the most unsettling truth: AI models are already describing your brand. Somewhere inside ChatGPT or Gemini is a synthesis of your site, your press mentions, your customer reviews, and third-party content.

But that version of your brand? It’s incomplete. It’s outdated. It might even be wrong.

This is why we tell every Captiva client: Don’t let AI define you. Define yourself in ways AI can understand.

Your homepage is no longer your front door. It’s an echo. The real discovery is happening upstream, inside prompts, long before someone lands on your site.

What Smart Marketers Are Doing Now

Progressive CMOs and content teams are already taking action. They’re:

• Running regular prompt tests to audit AI-brand recall and track progress
• Turning cornerstone content into structured, machine-parsable data
• Investing in schema markups and structured narrative writeups
• Syndicating consistent brand descriptions across web properties

AI isn’t just a new channel. It’s the layer between you and your audience. If you’re not controlling the signals that layer monitors, you’ve ceded control of your digital reputation.

Reclaim the Narrative

Captiva was built from the ground up to solve this problem. We we simulate AI prompts across platforms, measure how you show up, and re-engineer your content to surface with confidence.

With Captiva, you:

• Get a full AI visibility audit across LLMs like ChatGPT, Gemini, Claude, and Perplexity
• Understand exactly how your brand is being interpreted by AI
• Fix structural gaps in your content, schema, and off-site presence
• Continuously monitor how LLMs describe and reference your business

Don’t Be Left Out of the Answer

You’ve optimized for Google. Now it’s time to optimize for the models that are changing how buyers decide.

Book a 15-minute AI visibility walkthrough with Captiva. We’ll show exactly how your brand shows up in AI search—and how to take control.

Book Meeting With Captiva ➔